Exchange Policy

  • 15-day money-back guarantee for any reason.
  • In 30 days after the date of purchase, return undamage Hiliop products and receive a exchange for any reason.
  • For 18 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Extended Holiday Returns

  • We extend the holiday returns to allow orders of BRAND NEW items delivered from Oct 12th, 2022 to be returnable through January 15th, 2023. Don't hesitate to gift your family and friends this holiday!
  • Customers must be a Hiliop Club Member at the time of purchase to qualify for extended holiday return - Join for FREE and earn points on every purchase!
  • Items must be BRAND NEW and UNWORN with tags to be eligible for return or exchange.
  • We reserves the right to inspect and reject any return if items are not in original condition (BRAND NEW).
  • Shipping fee is not refundable.

To apply for exchange, you could contact us directly by Email at We will deal your case within one work day and send shipping label to you within three days. A $10 flat shipping fee will be charged to ship the exchanged item and the shipping fee is not refundable. Please send the exchange item to [Hiliop,761 south kirkman road Orlando Florida 32811]. We will send a new one to you within two days when we received it.

Just a few simple steps:

Submit Request  - Print Shipping Label - Wrap Your Item - Drop It Off